Privacy Policy

1. Who we are

NikharAI ("we", "us", "our") operates the website and AI-powered skin checkup service available at this domain. We are the data controller for personal information collected through the Service.

2. Information we collect

Information you provide

• Contact details: name, email address, phone number where you choose to share them.
• Profile inputs: gender, age range or other context you provide for the analysis.
• Photographs: the front, left and right facial images captured for the skin checkup.
• Communications: any information you share when you contact our support team.

Information collected automatically

• Device and log data: IP address, browser type, device type, operating system, pages visited, and timestamps.
• Cookies and similar technologies: small text files that help the site function and let us understand how it is used.

3. How we use your information

• To generate and deliver your skin analysis report.
• To send the report to the email address you provide.
• To respond to your support and service requests.
• To improve the accuracy and quality of our AI models, in aggregated or de-identified form.
• To detect and prevent fraud, abuse, or security incidents.
• To comply with applicable legal obligations.

4. AI processing and third-party providers

Your photographs and profile inputs are sent to our AI provider (currently OpenAI, OpenRouter, or AWS Bedrock — configured per deployment) solely to generate your skin analysis. These providers process the data as our sub-processors under their own privacy and security commitments and do not use your data to train their public models when configured through their enterprise APIs.

5. Sharing your information

We do not sell your personal information. We share data only with:

• Service providers who help us operate the Service (hosting, email delivery, AI processing, analytics).
• Payment gateways (such as Razorpay) when you purchase a paid service. They process card and banking details directly under their own privacy terms.
• Legal authorities when required by law, court order, or to protect our rights.
• Successors in the event of a merger, acquisition or asset transfer.

6. Data retention

We retain your contact details and skin report for as long as necessary to provide the Service and as required by law. Uploaded photographs are stored for a limited period sufficient to deliver and reproduce your report and are then routinely deleted. You can ask us to delete your data at any time by writing to support@nikhar.co.

7. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at support@nikhar.co. We will respond within the timelines required by applicable law.

8. Security

We use reasonable administrative, technical and physical measures to protect your information, including HTTPS encryption in transit, access controls, and regular review of our security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have done so, please contact us and we will delete it.

10. International transfers

Your data may be processed in countries other than your country of residence, including by our AI providers. Where such transfers occur, we rely on appropriate safeguards as required by applicable law.

11. Cookies

We use a minimal set of cookies to keep the Service functioning (for example, to maintain CSRF protection and session state). Where we use analytics or marketing cookies, we will request your consent in line with applicable regulations.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Material changes will be highlighted on the Service.

13. Contact

For questions or requests about this Privacy Policy, please email support@nikhar.co or write to our registered address listed on the Contact page.