Refund & Cancellation Policy

1. Free skin checkup

Our standard AI-powered skin checkup is offered free of charge. As no payment is taken for this service, no refund is applicable.

2. Paid services

From time to time we may offer paid services such as premium reports, follow-up consultations, or curated product bundles. The following terms apply to any paid service purchased through NikharAI.

Cancellation window

You may cancel a paid service before it has been delivered or fulfilled. Cancellation requests received after a digital report has been generated and shared, or after a service has been rendered, cannot be honoured.

Refund eligibility

You may be eligible for a refund in the following cases:

• You were charged for a service that was never delivered due to a verifiable technical failure on our side.
• You were charged twice for the same order.
• The service delivered was materially different from what was described.

Non-refundable items

• Reports and digital deliverables that have already been generated and shared.
• Services that have already been rendered or consultations already attended.
• Discounts, coupons, or promotional credits.

3. How to request a refund or cancellation

To request a refund or cancellation, email support@nikhar.co from the email address used at the time of purchase, with the following details:

• Order or transaction ID.
• Date of purchase.
• Reason for the request.
• Any supporting screenshots or information.

4. Processing time

Refund requests are reviewed within 3 business days. Approved refunds are processed back to the original method of payment within 7–10 business days. The exact crediting timeline depends on your bank or card issuer.

5. Payment gateway

All payments are processed through trusted payment gateways such as Razorpay. Refunds are issued through the same gateway and reflected on your original payment method.

6. Chargebacks

If you raise a chargeback or dispute with your bank instead of contacting us first, your account may be suspended pending investigation. We encourage you to reach out to us directly so we can resolve the issue quickly.

7. Contact

For any refund or cancellation enquiries, please email support@nikhar.co or call us during support hours listed on the Contact page.